In provision of services, batching aims at increasing the tangibility of the services: for example, increase the uniformity of the service, reduce perishability of the service as well reduce the reparability of the services. Batching in service provision ensure that workers have the procedures and outlined steps that must be followed by all service providers in the organization. In most cases, scheduling of service provision is applied in the provision of health care whereby the customers and the clients determine the quality of the service.
During the peak periods batching reduces work from piling/ reduces the work load due to organization of activities (Leon, 2008). Time is well managed and as a result, goods and services are delivered on time. During the non-peak periods, batching creates more time for other activities other than production. In this case, batching is aimed at increasing quality of goods and services as well increase the tangibility of services.
Batching reduces variation in goods and services since steps and procedures are outlined (Jordan,1996). Workers are well aware where and when to carry out a certain good. It also reduces procrastination as individuals acknowledge their tasks and the time at which the task should be completed. Batching also increases the satisfaction of the customers.
Control in production industries is two ways; that is, the client has most of the control to the organization including the management. The clients usually determine the level of production, quality, and quantity of the products. He/she is the employer of the entire organization. This means that he/she is entitled to fulfillment and satisfaction. In service provision, the aspect of control is clearly seen from the side of the client; whereby he/she determines whether the service rendered are satisfying or not. The management of the organization becomes aware of the quality of the services by interviewing their clients through questionnaires. The feedback of the client determines whether he/she has been satisfied.
In this kind of simulation, time is considered as the major factor of production. if time is not well managed, tasks are likely to go incomplete while the quality of the goods deteriorate (Kang, 2013). Large manufacturing of goods involves uniformity of the goods. Therefore if procedures are not well outlined, this means that there will be variation in the form of the products. On the other hand, in provision of services, batching is essential as it ensures that there is existence of reparability in service.
Scheduling involves directly the management of the organization as it is dependent on the availability of rules and regulations within the organization (Brucker, 2007). The management usually studies the needs of their clients and customers before they plan on the production. In most cases, the provision of services entail the management to know when the clients are fully satisfied with the services rendered to them. This way, they can set the procedures followed by the service provider which are intended to be followed by the rest of providers.
Brucker, P. (2007). Scheduling algorithms. Berlin: Springer
Jordan, C. (1996). Batching and scheduling: Models and methods for several problem classes. Berlin [u.a.: Springer
Leon, A. (2008). ERP demystified. New Delhi: Tata McGraw-Hill.
Terry, W. R., & Ohio University. (1989). Production scheduling and inventory control system for traffic signs: Final report. Athens, OH: Ohio University, Industrial and Systems Engineering.
Kang, S. G., & Choi, S. H. (2013). Multi-agent based beam search for real-time production scheduling and control: Method, software and industrial application. London: Springer.